I had no idea about this! My friend Kim posted a great link on Facebook yesterday that might make you think twice when you’re shopping for shoes. Sometimes, it pays to go with the brand that might be a bit more expensive – because when you buy nike shoes you are getting a two year guarantee on those shoes.
Check out the Details of the Policy:
Nike guarantees its footwear to be free of manufacturing defects and workmanship issues within two years of the manufacturing date.
Please contact our Consumer Affairs Department to discuss your issue or submit a claim at 1-800-663-6453 OR 416-694-6453. We are open Monday
– Friday from 8:30 am to 4:30 pm Eastern time.
When contacting Consumer Affairs, please have your shoes on hand as you will be required to provide the numbers that are located inside the shoes on the white tag. If your claim meets the submission criteria, the Consumer Affairs Representative will provide a return authorization number which must be clearly written on the outside of the package along with the return address for Nike Canada. Please place shoes in a box with one-way postage.
When the package is received at Nike Canada, the Quality Inspection team will inspect the shoes. Upon inspection, if the shoes are found to have a manufacturing defect, a replacement pair will be ordered based on size, price, and performance of the original shoes. Nike Canada cannot guarantee the same style or colour. Please allow for 4-12 weeks for delivery.
If your shoes are found not to have a manufacturing defect, they will be returned to you along with a letter outlining the results of the inspection.
By sending your shoes to Nike Canada, you accept all the terms and conditions of the Nike Canada policy and all decisions made by our inspectors are final and cannot be appealed.