“That pool has a cave! And it’s pink! Can we stay at that hotel? Can we? Can we?”
“OH MY GOD YES THAT ONE! ITS BEEN PINK! I LOVE A HOLIDAY”
Immediately I was brought back to my childhood when we stayed at a hotel that I thought was thebestthingintheworld. There was a rainforest inside, and there were trees everywhere and amidst the trees there were pools. It. was. awesome.
We could overlook the fact that the hotel was stuck in the 80s for the sake of the kids, right? I booked it, before taking the time to read the reviews that weren’t biased within the app. The kids were so. freaking. excited.
Tip: When you’re booking hotel rooms at Hotels.com or in the app, make sure that you check the reviews for the hotel from other sources (even if you’re in a hurry like I was). Those hotels.com reviews are a lot more favorable than outside sources. (I know you think that’s obvious right!? Remember, I was blinded by screaming kids that wanted to stay in the hotel with the cool pool).
We pulled up to the pink hotel, and Jamie immediately turned the car around, saying there was no way he was going to stay there. I agreed, but reminded him that I booked it on Hotels.com and I prepaid because it was fewer clicks of buttons and just seemed easier. The kids were screeching. Leaving the pink hotel after just a glimpse ruined their lives.
I called Hotels.com and they weren’t very helpful. At all. Grudgingly, we gathered a bit of our stuff, walked into the hotel to check in. Remembering that I initially called the hotel earlier to try and cancel the reservation after reading the unfavorable reviews (and the images) the clerk told me to call them back, tell them we had an emergency and to call her, she would cancel it with a full refund – then told Jamie he could take the kids swimming in the pool-of-their-dreams. After hearing them to talk to her on hold, the customer service representative came back, cancelled the reservation fully.
We slipped her twenty bucks, cancelled the reservation and went back to Hotels.com to search for another reservation while the kids swam in the pool. I found one a few minutes away, on the beach, one that had positive reviews every single place you looked on the internet and walked in three minutes after the reservation was made, and up to a more comfortable hotel room two minutes later.
Two nights closer to one free night when you book ten through the hotels.com and leaving a hotel with two screaming kids who want to stay at the pink one because they don’t have their adult eyes on yet badge unlocked.